Shipping Policy

We remind you that the delivery time is 1-3 business days from the day after the purchase for Lima, 3-5 business days for cities outside of Lima and 3-10 business days for any other country. Any questions or queries, contact us at the following email info@nim.pe or via WhatsApp to the number +51 994 111 542

If after buying at www.nim.pe, you want to make changes or returns of the products you purchase, you can do so during the first ten (10) business days after receipt of the product. In order to exercise the right of return or exchange, it is essential that the client meets the following conditions:

NATIONAL ORDERS:

  1. Returns or changes must be coordinated through WhatsApp +51 994 111 542 or by mail info@nim.pe within a period of ten (10) business days after the date of receipt of the product. Any return or exchange is subject to evaluation by _NIM and the result of such evaluation or decision will be communicated to the customer. In the mail you must indicate your name and surname, order number, date you made the purchase and why you want to make the return or exchange. You must also specify if you want to make a return or exchange it for another product specifying model, color and size. Changes and returns do not apply to SALE products.
  2. Changes and returns for orders within Peru have no additional cost.
  3. If the customer is in Lima, they can go to the store at Pancho Fierro 129, San Isidro to make any changes or returns. In order to make the exchange or return, the customer must present the order number, electronic ticket and personal data. The customer has 10 business days to make the exchange or return if it is made in the physical store.
  4. You can make the change for a new size, color or even model according to the availability of stock at that time. The change made will be free.
  5. If the customer wishes that the exchange or return be sent, it will be made at the address where the product was originally delivered.
  6. It is necessary that the product be delivered as it was received, that is, in perfect condition, without signs of use with bag and label.
  7. eg, you may reject the request for exchange or return of the product in the event that the breach of the conditions described above is detected.
  8. If you choose a product of the highest value, the necessary payment will be made by the means of payment chosen by the client. If the client wishes to make the change in the physical store, the extra amount will be charged in the store itself.
  9. If you choose a lower value product, there is no refund for the difference.
  10. Customers who request a change approved by nim.pe originates the issuance of a credit note which can be used for a future purchase.
  11. Customers who request the return and it is approved by nim.pe originates the issuance of a credit note that supports the return of the money.
Money refunds will be made according to the same means of payment used in the original purchase transaction.
  • Credit card return, the time will depend on the bank that issued the card, which is generally between 60 and 90 business days.
  • Cash payment, the return will be between 10 and 15 business days after receiving the merchandise.
  1. In the event that the client receives a product and it has manufacturing faults, it will be evaluated by our quality department. The warranty can only be made effective if the product is attributable to a factory fault; The warranty application is not valid, if the product shows signs of wear and tear typical of use.
 
INTERNATIONAL ORDERS:
  1. Returns or changes must be coordinated through WhatsApp +51 994 111 542 or by mail info@nim.pe within a period of ten (10) business days after the date of receipt of the product. Any return or exchange is subject to evaluation by _NIM and the result of such evaluation or decision will be communicated to the customer. In the mail you must indicate your name and surname, order number, date you made the purchase and why you want to make the return or exchange. You must also specify if you want to make a return or exchange it for another product specifying model, color and size. Changes and returns do not apply to SALE products.
  2. Changes and returns for orders within Peru have no additional cost.
  3. If the purchase was made from any other country, you can contact us through Instagram @_nimoficial, via WhatsApp at this number +51 994 111542 or by sending an email to info@nim.pe within seven (7) business days after the receipt of the product.
  4. Once the return or exchange of the product is approved, we will send courier labels for the package, save the box and return the product in the same box or one of similar size. Follow the instructions that we will send you in the mail with the labels. We will send the courier labels with the original order address.
  5. You can make the change for a new size, color or even model according to the availability of stock at that time. The exchange will be free.
  6. The exchange or return will be made at the address where the product was originally delivered
  7. It is necessary that the product is delivered in perfect condition, without signs of use with bag and label.
  8. You can make the change for a new size, color or even model according to the availability of stock at that time. The change made will be free.
  9. It is necessary that the product be delivered as it was received, that is, in perfect condition, without signs of use with bag and label.
  10. eg, you may reject the request for exchange or return of the product in the event that the breach of the conditions described above is detected.
  11. If you choose a product of the highest value, the necessary payment will be made by the means of payment chosen by the client. If the client wishes to make the change in the physical store, the extra amount will be charged in the store itself.
  12. If you choose a lower value product, there is no refund for the difference.
  13. Customers who request a change approved by nim.pe originates the issuance of a credit note which can be used for a future purchase.
  14. Customers who request the return and this is approved by nim.pe originates the issuance of a credit note that supports the return of the money.
Money refunds will be made according to the same means of payment used in the original purchase transaction.
  • Credit card return, the time will depend on the bank that issued the card, which is generally between 60 and 90 business days.
  • Cash payment, the return will be between 10 and 15 business days after receipt of the merchandise.
  1. In the event that the client receives a product and it has manufacturing faults, it will be evaluated by our quality department. The warranty can only be made effective if the product is attributable to a factory fault; The warranty application is not valid, if the product shows signs of wear and tear typical of use.